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Maintenance Request

For general maintenance requests, please complete and submit the below form and provide as much information as possible. Maintenance, unless urgent, is given to tradesmen once approved by the owner and then provided to the trades the following business day. If the damage is found to be caused by the tenant either accidentally or maliciously, the tenant is responsible for payment of the repair. As per the lease agreement the method of access by a tradesman to the property is by the tenant, being at the property and allowing access. The tradesperson will call the tenant prior to attending on the number supplied or using our office spare keys.

For Urgent Repairs

In the event if a situation outside of our office hours and on weekends where you believe urgent attention is required for a repair, please refer to the below list of tradesmen and contact details. If you are unsure if the issue requires urgent repair, please contact the relevant tradesman to discuss the issue so that they determine if immediate action is required.

Electrical:   At Your Maintenance on +03 9020 4633 (select option 1) or service@atyourmaintenance.com.au

Smoke Alarm: Smoke Alarm Australia on 1300 125 276 (business hours) or 1300 652 213 (after hours)

Plumbing:  At Your Maintenance on +03 9020 4633 (select option 2) or service@atyourmaintenance.com.au

Locksmith: Patterson Locksmiths on +61 411 555 596 or pattersonlocksmith@bigpond.com

An urgent repair is considered to be:

  • Water pipes that have broken or burst
  • Blocked or broken toilet (if second toilet is not available)
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure or breakdown of the gas, electricity or water supply to the premises
  • A failure or breakdown of any essential service on the premises for water or cooking
  • Hot water service failure
  • Any fault or damage that causes the premises to be unsafe or not secure.
In the event of an Emergency:

Police/Fire/Emergency: 000

Energy Australia: 13 13 88

State Emergency Services (SES): 13 25 00

Poisons information: 13 11 26

Maintenance Request

Fill out the form below to make maintenance request for your rental property.

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